What did the public think of health services reform in Bangladesh? Three national community-based surveys 1999–2003

Table 4 Actionable factors influencing satisfaction with behaviour of health workers, among those who used services in 2000 and 2003: Gains from different strategies (n = 4128)

	Crude OR	Adjusted OR	95%CI adjusted OR	Adjusted gain/1000	95%CI gain
Illiterate head of household	0.59	0.72	0.61–0.84	2.4	1.3–3.5
Waiting time under 20 minutes	2.11	1.81	1.53–2.14	61.4	44.1–78.6
Received all prescribed drugs	3.73	2.29	1.84–2.85	96.3	70.8–121.8
Received explanation about illness	10.41	2.89	2.3–3.63	91.6	72.1–111.2
Received explanation about remedy	10.7	4.61	3.37–5.69	154.8	133.5–176.2
Unexplained difference between 2003 and 2000	1.54	1.81	1.54–2.11	34.8	25.6–44.1

1. The individual benefit is the adjusted Odds Ratio from logistic regression.
2. The PRI (proportion requiring intervention) is the proportion of service users who currently do not have the favourable value of the variable. For example, the proportion that currently does not get all the prescribed medicines is 80%.
3. The gain per 1000 is calculated by multiplying the PRI by the risk difference. This is the proportion who could potentially become satisfied with the service as a result of each intervention.

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